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IT Service Management

Secure and reliable IT services for mission continuity

 

Capstone specializes in delivering high quality, efficient and secure IT services to ensure our customers have high reliability and IT service steadiness. Our IT Service Management (ITSM) capability is based on providing the right people, processes and tools that produce reliable IT services. Our services are based on the most up to date industry best practices to ensure high availability, security and mission continuity. We rely on the most current version of ITIL processes and practice IT lifecycle support for our customers that includes Service Strategy, Design, Transition, Operations and Continual Service Improvement. Capstone’s ITSM approach is supported by our ISO 9001:2015 quality management system to ensure that we are continually providing the best services that ultimately achieve high customer satisfaction. our customers have high confidence in the reliability and up-time of their IT services is our mission.

Competencies

Strategy & Design

Working with stakeholders to understand their environment and vision, we create tailored roadmaps, service catalogs, measures, procedures and processes to enhance the efficiency and delivery of IT services.

Systems & Network Administration

Combining technical experts in systems and network administration, we ensure customer’s critical IT investments are available and ready to meet mission needs. Our expertise spans Windows, Linux, SQL Server, Oracle, VMware, Cisco, and more.



Change Management

All changes to systems and applications must be given proper review before implementation to minimize service disruption and re-work. Capstone engineers thoroughly document requested changes and facilitate CM processes before changes are made or new releases deployed to production.

Problem Identification & Management

When things go wrong, you need a trusted partner to assess and respond. We implement monitoring tools for early identification of problems, staff help desks to support end-users as incidents occur, and have on-call technical experts available to support resolution.



Continuity of Operations & Recovery

Recognizing failures happen, we develop holistic strategies for Continuity of Operations and Backups. Our technical and business experts design and implement remote COOP sites for failover and local/offsite backup solutions for data recovery.

Knowledge Management

Our SharePoint experts (including Certified Knowledge Managers) apply best practices to develop sites and document libraries to facilitate efficient sharing of collective knowledge throughout an organization.

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